EdTech & Digital Products

Accessibility programs
that actually stick.

You care about building accessible products. The challenge is building the infrastructure, ownership, and process that turn good intentions into consistent, verifiable progress. Especially in EdTech, where institutional contracts depend on it.

"Most teams don't have an accessibility problem. They have a program problem. The intent is there. The ownership and process aren't." Jonathan Miller · AccessibilityPM
Helped unlock $3M+ in projected recurring revenue by clearing accessibility blockers on state educational institution contracts at W.W. Norton & Company. W.W. Norton & Company · 2023–Present
Built shift-left accessibility testing into CI/CD pipelines at Smartsheet, catching defects earlier in the cycle and accelerating global release readiness across a complex enterprise SaaS platform. Smartsheet · 2021–2023
Remediation costs 3–5x more when caught at QA than at design
State & federal EdTech procurement requires documented conformance
European Accessibility Act enforcement begins June 2025
Vendor VPATs are self-reported and routinely unverified

Organizations served through W.W. Norton & Company and Smartsheet

Through my work at Norton and Smartsheet, I have helped meet the accessibility requirements of organizations including state education agencies, federal institutions, Fortune 500 technology and media companies, and major urban school districts, bridging the gap between product development and the rigorous compliance standards of their most demanding institutional and corporate partners.

State procurement agencies Federal institutions Fortune 500 technology companies Fortune 500 media companies Major urban school districts Research universities
Why programs stall

Good intentions aren't
the same as a working program.

Most digital product teams genuinely want to get accessibility right. The gap is not motivation. It is the organizational infrastructure that turns good intentions into consistent, verifiable progress.

When there's no real program

  • Remediation is reactive, triggered by complaints rather than process
  • No one can answer what the current conformance status is
  • Engineers get accessibility tickets without criteria or context
  • Vendor procurement relies on unverified self-reported claims
  • Progress resets with every team restructure or leadership change
  • The same issues resurface in every release cycle

When the foundation is right

  • Accessibility is embedded in architecture, design, and code review
  • Your team can document conformance status at any point
  • Engineers have clear standards and catch issues before QA
  • Vendor evaluation uses criteria your procurement team can reuse
  • Progress survives personnel changes because the process owns it
  • Each release is measurably more accessible than the last
The engagement
Starting point

The Program Audit

$1,500
Flat fee · Two-week engagement · Written deliverable
Core offer

The Foundation Engagement

$12,000
Flat fee · 90-day engagement · No ongoing retainer required
Book your free assessment
For Foundation clients

Ongoing Oversight

$3,000/month
Monthly retainer · Minimum three months · Available after Foundation Engagement

The 90-Day Foundation
Engagement

For teams that are ready to build the program infrastructure that makes real progress possible. You will leave with a documented accessibility program, a team that owns it, and a 12-month roadmap tied to your actual release schedule. Priced for organizations ready to commit to getting this right.

1

Current state audit

A systematic review of your product portfolio, existing efforts, vendor contracts, and team ownership gaps. You will know exactly where you stand, not what an automated tool flagged, but what a program manager with 10 years of experience sees.

2

Program infrastructure

Ownership model, governance framework, vendor evaluation criteria, and accessibility standards embedded into your SDLC. The structural work that makes progress repeatable rather than reactive.

3

Internal team training

A focused session for your engineering, design, and product stakeholders, built around your stack, your workflow, and the gaps your audit surfaced. Not a generic WCAG overview.

4

12-month roadmap

A prioritized roadmap tied to your actual release schedule, with compliance milestones, vendor action items, and clear ownership at every step. Built to be executed, not filed away.

5

30-day check-in

A structured follow-up one month after handoff to review progress, unblock early obstacles, and confirm the program is running as designed.

Program Audit Foundation Engagement Ongoing Oversight
Price $1,500 $12,000 $3,000/mo
FAQ

Common questions

Q: Where should I start?

A: If you are not sure how mature your current program is, start with the audit at $1,500. It gives you a clear picture of where you stand and what the right next step looks like. Most teams that complete the audit move into the Foundation Engagement within 60 days. The audit fee is credited toward the Foundation Engagement if you move forward within 90 days.

Why it works

Engineering instincts.
Program management rigor.

"Most accessibility consultants come from a testing background. They can tell you what is broken. Building the program that keeps it from breaking again is a different skill."

I started as a software engineer. I have spent the last decade building accessibility programs at companies like W.W. Norton and Smartsheet, embedding standards into architecture decisions, CI/CD pipelines, and vendor procurement frameworks.

That combination of technical depth and program management experience means I work with your engineers, not around them. I understand the trade-offs they are navigating and how to make accessibility a natural part of how your team already works.

PMPPMI-ACPCPACC (In Progress)B.S. Computer ScienceUX · UW Certificate
W.W. Norton & Company

Led enterprise-wide accessibility integration across 400+ digital titles. Helped unlock $3M+ in projected recurring revenue by clearing compliance blockers on state educational institution contracts. Embedded accessibility into architecture and the SDLC as a core part of how the team ships.

Smartsheet

Led cross-functional engineering and design teams delivering accessibility features across a complex enterprise SaaS platform. Built shift-left testing into CI/CD pipelines and executive dashboards that gave real visibility into program health, making leadership conversations proactive rather than reactive.

Seattle School District · UW HuskyADAPT

Designed accessible educational tools for students with neuromuscular disabilities. Conducted usability research with occupational therapists. Built a gamified AAC application, accessibility work grounded in the real experience of the people it serves.

Free resource

What separates accessibility programs that stick from ones that don't

A practical guide for digital product leaders. Five diagnostic questions that reveal whether your program has the foundation to make real, lasting progress.

Five questions inside the guide

  • 1Does accessibility have a named owner in your organization, someone with authority, not just awareness?
  • 2Can your team produce documented conformance evidence when a procurement audit requests it?
  • 3Do your vendor contracts include verifiable accessibility criteria, or just a VPAT checkbox?
  • 4Is accessibility part of your design and architecture review, or does it arrive at QA?
  • 5Would your accessibility program survive a leadership change or team restructure?
Ready to start

Let's spend 30 minutes on
your specific situation.

No pitch. No proposal until we both agree it makes sense. A direct conversation about where your program stands and what a realistic path forward looks like.